Testimonials
Introduction
You don’t buy a new fireplace or central heating everyday, so it makes it more important to make the right choice. Here at THE HOT SHOP, we pride ourselves at putting safety and service first.
Our installations are carried out by our own CORGI trained Engineers, who have worked for the Company for many years. They are fully experienced in all types of heating installation work.
When the installation is complete, we tidy up and make sure that any rubbish is cleared from site – all included in the price of the job. Where appropriate, you will receive the necessary Building Regulations certification to give you the peace of mind that the work meets all necessary standards – again, this is included in the price.
Beware of the cheap installation, often it will need rectifying and you can pay twice.
Awards
In 2001 the Blazes Heating – The Hot Shop, won Best New Company in the Sutton Coldfield area this was a year after the Company was formed.
In 2004, we were proud to receive the Peoples Choice, Best Home Improvement Company – voted for by the people of Sutton Coldfield.
 Customer Satisfaction
We ask our customers to score our service with a simple questionnaire: -
The customer satisfaction average score is 99.4% with 100% of respondents willing to recommend our services to family and friends.
All questionnaires received are available for viewing in the shop.
Here is a sample of the comments: -
'The standard of installation was very good, Adam and Mike were on time, and very professional. They were polite, answered any questions and left my home clean. I am very pleased to have used you, from the first time I visited the showroom, I was made to feel comfortable and confident that the staff knew what they were talking about. I will most definitely recommend you to family and friends.
Mrs D - Erdington
Please find enclosed the balance on my account. I am very pleased with my fire it looks fantastic. Thank-you to the two young men who installed it, they were very polite and helpful and I was very pleased with their clean and tidy approach to their work.
Mrs R - Moseley
Many thanks to all your staff, very pleased with your service including Lyndsey who was very helpful and nothing was too much trouble for her. Also thanks to Andy and Glenn who had a real big job on their hands moving the rads up and down for me until we got the right height and finally a big thank you to Mr Tony Golden (balls ha, ha, ha), very professional in the way he went round all the rooms and made me feel comfortable with all his advice. All the best with your Company
Mr P - Great Barr
We had two fireplaces installed I have a great pleasure to say that we are very satisfied by yourselves. We would like to say a big thank you to Yvonne in the shop and to Adam and his team. I would recommend you to family and friends.
Mrs B - Chester Rd, Sutton
First Class installation by engineer Adam, one satisfied customer
Mr T - Erdington
We are very pleased with the product supplied and fitted we will definitely return and not hesitate to recommend you.
Mr & Mrs W - Aldridge
Would just like to say a really big Thank You for an all round excellent service. You are Stars!!!
Ms F - Great Barr
I would like to take this opportunity to thank you for installing our new fire. The service has been excellent and with no mess and a first class installation.
Ms R - Great barr
Adam and Mike were excellent, efficient, and polite and did a superb job cheerfully.
Mrs G - Sutton
Thanks to all for completing a superb central heating job, particularly Andrew and James who proved to be extremely efficient and very competent Engineers. We won’t hesitate to recommend your business to others
Mrs G - Sutton
I am writing to thank you and your Company for the excellent work carried out for me last week in the installation of central heating. Your fitters worked neatly and cleanly and left my home in very good order, and I felt I should write and express my appreciation to you and everyone concerned. Your Company was recommended to me and I in turn shall recommend it wherever appropriate. Again, many thanks.
Mrs R - Sutton Coldfield
P.S. I am enclosing envelopes for the engineers, Leighton and Ross.
Having had the company of Andy and Mark for the past two and a half days whilst they changed our central heating boiler, I thought it only write and compliment them. Throughout, they were prompt arriving, endeavoured to minimise disruption; were unfailingly pleasant and helpful as well as very hard working, doing so literally without stopping for a break. Suffice to say, they were good ambassadors for your Company in providing such a good standard of customer service.
Mr R - Sutton
Just to say a big thank you to Tony and Lyndsey and the team from the hot shop. From the first visit right through to the heat coming through the radiators, the installation was carried out with such precision it was unbelievable!
A special thanks to Andy Ross and Mark. Its wonderful to be warm at last. I would certainly recommend you
Mrs J - Bloxwich
I would like to take this opportunity of thanking you for your kind assistance and advice. Please also convey my thanks to Ken and John who carried out my installation.I am very pleased with my new fire and heating system.
Mrs R - Walsall
I would like to thank you for your prompt response in replacing our broken down boiler with a new combination boiler. We were very pleased with the service and the quote and the engineer’s Ken and John. We would have no hesitation in recommending you to our family and friends.
Mr G - Great Barr
|
